Personal information of more than 5,000 clients of Victoria Mutual Wealth Management was inadvertently shared by a member of its team as an email attachment sent to roughly 200 of its clients Thursday night, February 13.
The breach has left many of its affected customers fuming as concerns grow regarding how the leaked data could be used.
The information sent out was “non-financial” according to VM Wealth and included the names, addresses, email addresses, Tax Registration Numbers and Jamaica Central Securities Depository numbers.
“While there is no risk of your JCSD account being breached, we will make arrangement with the JCSD to facilitate persons who would like to have their JCSD numbers changed.”– VM Wealth Management CEO Rez Burchenson
A statement from the company’s CEO Rez Burchenson, shared to the affected customers, said “Regretfully, your information was shared in this unauthorized dispatch. We unreservedly apologise to you and assure you that we immediately fortified our internal processes to keep your data safe. We continue our review and will implement any additional controls deemed necessary.”
Further, Burchenson said “While there is no risk of your JCSD account being breached, we will make arrangement with the JCSD to facilitate persons who would like to have their JCSD numbers changed.”
However, not all are satisfied with the company’s response. One person whose information was shared told Caribbean Business Report, “I was told the information leaked is not finance-related but that is only one aspect of it. My telephone number was there. So too my address. That is not information you want available to just anyone as you never know what people’s intentions are. And these are people you’ve never met.”
A client who received the document mentioned the incident in a tweet which tagged the company’s Twitter handle, and received the reply “We apologise for this error and ask you to delete the email. We have addressed the issue.” The Victoria Mutual tweet went on to provide the contact information for an employee should the client have further questions.