NCB Financial Group Limited (NCBFG) has announced leadership changes following the retirement of a senior executive.
Howard Gordon, senior general manager, information technology at National Commercial Bank Jamaica Limited (NCBJ) has opted for early retirement effective October 31, 2020 due to family commitments, the group said today.
As a result, Ramon Lewis, who served as assistant general manager, information technology infrastructure and operations at NCBJ since 2010, will be appointed to act in the position of chief information officer, effective November 1, 2020.
Lewis has over 20 years’ experience in the field of information technology and will be charged with driving the group’s digital agenda and focus on value delivery, it said.
NCB has been pursuing a transition to digitised services for several years now. In May 2019, it embarked on a major upgrade and modernisation programme for its core banking and online banking platforms, an upgrade which was slated to last four to six weeks.
However, the migration was plagued with challenges which are still being worked on by the banking network.
The latest of these is security issues which the bank is tackling aggressively.
In a notice issued October 9, the NCB gave notice that it would be pursing another system upgrade which would enhance security controls.
The major upgrade pursued in 2019 was aimed at creating a technological platform, allowing it, the bank said, to “improve on the speed, efficiency, customer friendliness, and reliability of its banking services.”
The company promised that once the upgrade and post-implementation period is completed, customers could expect an overall enhanced experience in branch and online, and significantly less service disruptions to the online banking platforms.
The new system featured the ability to allow scheduled bill payments, transaction notifications via SMS, e-mail and the mobile app and automate transfers. .
In addition, business customers will be able to access online banking through a single sign on, conduct all transfers from one place and complete a new menu of self-service transactions.