Investigations are underway following a ransomware attack on the Jamaica National Group a week ago.
A ransomware is the use of malicious software used to block access to a user’s system or data for which a ransom is then demanded to restore access.
The Group said the attack happened on Saturday, March 14 to which its teams responded to contain the effects and identify the source of the attack.
“The data security and privacy of our members and customers are of paramount importance to us; therefore, we have already taken several measures to minimise the possibility of a reoccurrence.”– Jamaica National Group
The Jamaica Constabulary Force’s Major Organised Crime and Anti-Corruption Agency and other security agencies are investigating the cyber attack, the Group said.
“This incident has caused some disruption to our services since March 14. However, no customer account was affected, as accounts are kept and protected by a separate system. Notwithstanding, we apologise to all our members and customers, especially as this incident occurred during such a difficult period in our country,” said the Group.
It continued “Although our services are now substantially back online, we have identified that data relating to some members and customers were taken during the data security incident. While we have no reason to believe that this information has been used in any fraudulent activity, we are taking the precaution to inform members, customers and the public at large.”
“The data security and privacy of our members and customers are of paramount importance to us; therefore, we have already taken several measures to minimise the possibility of a reoccurrence. We are undertaking a complete review of our IT security to further strengthen our infrastructure.”
The JN group said as required by law, it has taken the necessary steps to advise the regulatory agencies in all countries in which we operate.
The company said it is unable to provide additional information on the attack as it involved criminal activity and is being investigated. “However, please be assured that we will be providing full support to members and customers who have been affected.”