Business Process Outsourcing

EmergeBPO in Guyana's capital city of Georgetown (Photo: LinkedIn)

itel expands in Guyana, Honduras after acquiring Emerge BPO

EmergeBPO in Guyana's capital city of Georgetown (Photo: LinkedIn)

THE Yoni Epstein-run itel, a customer experience provider headquartered in Montego Bay, Jamaica, has announced the acquisition of Emerge BPO, a business process outsourcer in Guyana. The move follows the company’s announcement of plans to enter the Guyanese market.

Details of the transaction were not shared. However, Emerge will add 700 new staff members across operations in Guyana, Honduras and a work-at-home network in the United States to itel’s platform.

“This acquisition takes us into two more ‘geos’ that we’ve had on our radar for a few years now. It also further entrenches our geodiversity in the region and offers our clients many diverse options nearshore, including on-premise to work-at-home to your ‘office anywhere’. We’re happy to welcome the Emerge family into ours as we look forward to all the successes to come,” Epstein, founder and chairman of itel, noted in a release.

Yoni Epstein, chairman and CEO of itelbpo speaking during the official launch of the company’s Fort Vieux, St Lucia-based facility on Wednesday, July 15, 2020. (File photo)

The company further outlined that the strategic acquisition was aimed at widening itel’s already expansive geographic footprint, which includes locations across the Caribbean, Latin America, and North America.

Emerge operates in a seven-storey building in the heart of Georgetown, Guyana’s capital city, and will grant itel the physical space to grow and scale.

“It has the immediate capacity to hold 1,500 additional staff with potential for further build-out, and the facility’s urban setting gives access to a young, educated labour pool among the city’s population of over 200,000 inhabitants,” itel stated.

Honduras was described as a bilingual talent pool that is culturally aligned and in nearshore proximity to the North American market.

itel’s new Honduras operations are located in Altia Smart City, which offers some of the most advanced technology and smartly designed buildings and spaces in Latin America.

The acquisition also brings a portfolio of top-tier clients representing some of North America’s biggest brands, the release also shared.