NASDAQ-listed outsourcing company Ibex is launching its fourth contact center in Jamaica.
Described as brand new, and custom-built, the Ocho Rios facility is slated to open in the fall of 2020, with ibex occupying two complete floors.
President and CEO of ibex, Bob Dechant, said in the company release, “One year ago, we were in Ocho Rios celebrating our employees at our annual VIP event, and we knew immediately that this amazing city would become part of the ibex family.”
He added, “We launched our first site in Jamaica in 2016, and have added a new site every year since then. With the addition of this location, we will have over 5,000 employees in Jamaica in just four short years, and we are not stopping here.”
“I promised Prime Minister Holness this growth in 2016, when we celebrated the opening of our first site in Portmore, and I am very pleased we have been able to deliver on that commitment,” continued Dechant.
He asserted, “Above all, this expansion is driven by the amazing results we’ve achieved for our clients, which translates into increasing demand and opportunities for the talented people of Jamaica that make our business, and this region such a huge success.”
The site will have 400 initial production seats in the new, complex specifically designed for ibex.
With COVID-19 protocols in mind, the Ocho Rios location will provide employees with a safe environment and the industry-best standards of every ibex site worldwide, the company said.
“We are very happy to include Ocho Rios as one of our portfolio sites in Jamaica,” said Jaime Vergara, SVP of operations and country manager for ibex
“Our strategy as the first BPO employer in the region is to provide professional jobs and benefits with aggressive opportunities for career pathing,” continued Vergara.
“We are very excited and proud and will soon become the employer of choice for the residents of Saint Ann parish.”
Services range from customer service, technical support, inbound/outbound sales, business intelligence & analytics, digital demand generation, and CX surveys and feedback analytics within the company.
Ibex says it helps brands “accelerate growth, decrease costs, and ignite valuable brand interactions anywhere along the customer lifecycle.”