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Digicel Bermuda headquarters in Hamilton (Photo: BerNews)

Digicel reduces operation to curbside pickup in Bermuda

Digicel Bermuda headquarters in Hamilton (Photo: BerNews)

Digicel Bermuda has decided to temporarily reduce its retail operation to curbside pickup between 9am – 5pm, Monday – Saturday.

In making the announcement the telecoms company explained that this “precautionary measure has been implemented to ensure employees are able to effectively social distance while safely assisting customers.”

In a statement released to the media, Digicel Bermuda reports that, “the health and safety of Digicel & BTC’s employees and customers is paramount. If you exhibit any flu-like symptoms, or have been around anyone that was or is currently sick, please do not come to the store. Instead please make other arrangements to carry out your intended
transaction.”

No impact on day-to-day operations

Digicel Bermuda Retail Manager Sakinah Brangman stated that, “this will not impact our day-to-day operation. We love our customers and will still be fully equipped to assist them with all of their needs, including bill payments, buying a new smartphone and getting them installed with our fibre home services.”

Digicel Bermuda Retail Manager, Sakinah Brangman (Photo: LinkedIn

He adds that as a digital operator Digicel have made it easy to do all this online so we encourage everyone to use our online order form from the comfort of their own home at a time that is most convenient. Digicel Bermuda advises that In light of store closures, customer transactions can be completed via one of the below alternative options:

  • The MyDigicel App
  • Online Banking
  • DigicelBermuda.com
  • Device Purchases
  • Fibre To The Home Installation Request
  • BTC.bm
  • Customer Care:
  • Digicel: 500-5000
  • info.bermuda@digicelgroup.com
  • BTC: 295-1001
  • Drop Box Locations [Cheques only]:
  • Hamilton Exchange – Bus Terminal
  • Washington Mall – by G&G
  • Somerset — before BELCO
  • St Georges — before Police Station